Ability of an equipment, machine, or system to consistently perform its intended or required function or mission, on demand and without degradation or failure.
Obviously the definition is referring to a piece of machinery, but it is still relevant to humans. Some people confuse Reliability with accountability. Reliability is related to your consistent performance and accountability is related to your willingness to accepting responsibility. There are many simple ways to access your reliability. Ask yourself the following questions…
- Have you always completed what you were hired to do?
- Do you keep your promises?
- Are services performed correctly every time?
- Do you consistently show-up on time?
- Can people rely on you without excuses?
Reliability doesn’t require much skill. It is actually a choice – you make the simple decision to be reliable or not. Get with you boss and ask him/her to rate your Reliability. If you need to improve, let your boss know that you are consciously working to do better. If you are interviewing for a new job, make sure you are prepared to demonstrate or tell a couple stories on why you are reliable.
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